Privacy Policy
Last updated/reviewed: Sept 11th 2023
Please also review our Website Terms and Conditions
PLEASE READ THIS PRIVACY POLICY CAREFULLLY BEFORE USING THE PAIN COACH WEBSITE
At Pain Coach Inc. (“Pain Coach”, “us”, “we”, “our”), the protection of your personal and business information is very important to us. This Privacy Policy adheres to the ten fair information principles stated in the Personal Information Protection and Electronic Documents Act (“PIPEDA”). These principles outline rules for collection, use and disclosure of personal information. This Privacy Policy applies to our collection, use, storage, and disclosure of personal information through our website, events and other activities (collectively the “Services”). Pain Coach reserves the right to update this Privacy Policy at any time and such modifications shall be effective immediately. We urge you to read this Privacy Policy carefully and check back periodically as this Privacy Policy may change from time to time.
About Us
Pain Coach strives to provide health care professional and patients with tools and information to improve post operative pain management. The Website does not provide medical advice, diagnosis, treatment, or care. Consult a licensed health care professional regarding all matters relating to your health, particularly concerning any symptoms that may require diagnosis or medical attention. Do not disregard the medical advice of a licensed medical professional, or delay or change treatment because of something you have read on the Website.
Pain Coach tools are currently in research and development clinical trials and are not available for commercial use. This Website was created for informational purposes and to provide periodic updates on the status of Pain Coach.
Effective Date and Scope
The Privacy Policy effective as of the date of last review posted above.
This Privacy Policy governs our practices regarding the use and collection of data and personal information obtained through our website and other interactions with use.
Please note that this Privacy Policy does not apply to the practices of companies or websites which are not owned or controlled by Pain Coach.
What Information is Collected
We collect your information from the following sources:
a) Information that you provide when you fill out forms, such as the email reminder that will provide you with periodic email updates regarding the status of Pain Coach;
b) Information from other sources, such as our service providers (see below for more information on our service providers); and
c) Information that we collect automatically when you visit our website, such as information about your browser settings and other information collected through cookies.
Pain Coach will limit the collection of information to what is reasonable and necessary for our purposes or as otherwise stated or implied at the time of collection. We will also collect information as is otherwise required by law.
By using our services, you grant us permission to request and receive personal information that is relevant to providing you services, record-keeping, and other activities required by applicable law, regulation or industry practice.
Analytics and Cookies
This Website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
- Information about your browser, network and device;
- Web pages you visited prior to coming to this website;
- Web pages you view while on this website; and
- Your IP address.
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in de-personalized form.
We use this information in connection with Squarespace to learn about site traffic and activity.
This Website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For more information regarding cookies please visit Squarespace. You can set your browser to refuse all or some cookies, or to alert you when websites access cookies. If you disable or refuse cookies, please note that some or all parts of our Website may become inaccessible or fail to function properly.
How Will Your Information Be Used?
We may use your personal information for the following purposes:
- To provide our services;
- For record-keeping and other client contract and service matters;
- To respond to your inquiries, and to otherwise correspond with you in accordance with applicable laws;
- To learn about the needs of current and potential clients, to develop or offer services and products tailored to those needs and to communicate with those clients regarding current and future products and services; and
- To provide emailed updates about the status of Pain Coach.
Consent
By availing of the services of Pain Coach or submitting information to us in connection with using the services or our Website you hereby consent to the collection, use and storage of your personal information as set out in this policy. Subject to legal and contractual requirements, consent can be withdrawn at any time. If consent is refused or withdrawn, Pain Coach may not be able to continue to provide services or information. To withdraw consent, please contact us at paincoachapp@gmail.com.
Wherever possible, we seek a person’s consent before we collect personal information. The form of such consent may vary depending on the circumstances and the type of information being requested. When determining the appropriate consent, we take into account the sensitivity of the personal information, the reasons we are collecting it and the reasonable expectations of the person. Consent can be express or implied and can be provided directly by the individual or by an authorized representative. Implied consent may be reasonably inferred from a person’s action or inaction. When using personal information for a new purpose, we will make reasonable efforts to document that new purpose and obtain further consent.
Children and Minors
Our Website, and services offered on our website are not directed to children under the age of 13 years. We will not knowingly collect personal information about a child under the age of 13.
Do We Disclose Your Personal Information to Others?
We may share your personal information with our service providers, such as Squarespace, who provide our hosting platform. We endeavour to select only service providers who maintain equivalent or stricter privacy policies. Please visit Squarespace for more information.
We will disclose personal information without your knowledge or consent if we receive an order, subpoena, warrant or other legal requirement issued by a court, tribunal, regulator or other person with jurisdiction to compel disclosure of your personal information.
Storage Outside of Canada
Your personal information may be used or stored by us or our service providers outside of Canada. We endeavor to select only service providers that provide adequate safeguards for your information. However, if your personal information is used or stored outside of Canada, it will also be subject to the laws of the jurisdiction in which it is used or stored.
Modifications to Personal Information
When providing services to you, it is important that the information collected is up to date and accurate. If there are any changes to your information, if there are any inaccuracies or if the information is incomplete, please contact paincoachapp@gmail.com to make the necessary changes.
Pain Coach will respond to any access to your personal information. There will be no cost for reasonable requests unless it involves significant retrieval costs. You will be advised of any potential cost prior to retrieval. We will not respond to requests that are frivolous, vexatious, or repetitious.
You also have the right to formally request access or correction to your personal information under PIPEDA. Pain Coach will respond in accordance with PIPEDA.
How Do We Protect Your Personal Information?
Pain Coach uses appropriate security measures to protect against loss, theft, unauthorized access, disclosure, use or modification of personal information.
In order to prevent unauthorized access to your personal information and to ensure your personal information is used and disclosed only pursuant to this Privacy Policy, employees with access to personal information are trained to maintain physical and administrative safeguards to protect personal information collected.
Although we seek to protect against possible breaches of our security systems, no institution can fully eliminate the risks of unauthorized access, and no website is completely secure. We cannot guarantee that unauthorized access, hacking, data loss or breaches of our security systems will never occur. If you think there has been a breach of your privacy, or believe that you are the victim of fraud, please contact us at paincoachapp@gmail.com as soon as possible.
In communicating with us, you should be aware that e-mail is not a fully secure medium.
Linked Sites
Pain Coach may include links to other websites on this Website. Please note that these links are provided only as a convenience and Pain Coach is not responsible for any collection, storage, or processing of personal data transferred after following the links. The behaviour of third parties is beyond the scope of our control and Pain coach is not responsible for information you share with third parties. Please refer to the privacy policies of those sites for more information on how the operators of those sites collect and use your Personal Information.
Notice to Persons Outside of Canada
This Privacy Policy is governed by the laws of the Province of Nova Scotia and the applicable Federal Laws of Canada therein. By submitting personal information to us, you understand that your personal information will be subject to the laws of Canada and applicable provincial laws.
Changes to the Policy
We may update this policy periodically to reflect changes to our privacy practices. We encourage you to periodically review this page to ensure you are familiar with those changes.
Questions
For all inquiries or comments regarding this privacy policy or the handling of your personal information, please contact paincoachapp@gmail.com.